go beyond words — training and development for educational, corporate and personal effectiveness

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• Blink
  by Malcolm Gladwell

  Immediately applicable to the field of nonverbal communication. Amazing insights into how we make “snap” decisions.

• The Nonverbal Advantage
  by Carol Kinsey Goman Ph.D.

  A useful handbook for nonverbal communication in the workplace.

• The Definitive Book of Body Language
  by Barbara Pease, Allan Pease

  Use as a “dictionary” of nonverbal cues, but take with a grain of salt. Remember a “read” must be done in context.

• Outliers: The Story of Success
  by Malcolm Gladwell

  Probably the best book out there on the theory of success. A definite must-read.

• Crucial Conversations: Tools for Talking When Stakes are High
  by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey

  Worth checking out for the verbal component of communication.

• Nonviolent Communication: A Language of Life
  by Marshall B. Rosenberg, Arun Gandhi

  Excellent resource for the “verbal” part of communication.

• Getting to Yes
  by Roger Fisher, William L. Ury, Bruce Patton

  An oldie but a goodie. Terrific manual for negotiations.

• Time Management from the Inside Out
  by Julie Morgenstern

  An excellent guide for any busy professional looking for work/life balance.